Meeting the Customers' Need

1/21/2019 (Permalink)

Meeting the Customers’ Need

Once again, SERVPRO of Lombard/Addison has risen to the challenges of meeting our customers’ needs.  During a mold remediation project for a school library, it was necessary to remove the only two heaters available in that room.  Unfortunately, there was mold on the wall in that area and it was also known that the flooring underneath was positive for asbestos.  Keeping in mind that we were already into December, the cold winter approaching dictated that we keep the room warm while the heaters were out of service. 

We brought in a Phoenix FireBird Compact 20 Electric Heater that offers powerful, safe on-demand heat.  This machine provided continuous heat throughout the remediation and abatement project inside the library.  The heater was used for over one month to ensure that heat was provided to the room as the weather outside turned colder.  We were able to keep steady heat in the library, which was about a 1900 sq ft area.

The heater is loaded with safety features and is fully NEC-compliant for continuous operation.  We had peace of mind knowing that we were temporarily heating a building for a school while children and teachers were able to continue with their normal days. 

Had it not been for the safe heating method we were able to provide, the school schedule could have been disrupted.  The temporary heater performed wonderfully during the entire project and the teachers and staff could not have been happier. 

Meeting the challenges of our customers’ needs is what we do.  Once again, we were able to provide solutions and show our customers what it means to choose SERVPRO of Lombard/Addison.